UIC Online POST-ENROLLMENT FAQs
Below are some of the most common questions asked by students once they have enrolled in a course offered through UIC Online. Don’t forget also to check the “Enrolling and Paying” page—in the Service Center, to the left—and the Course Information page for the specific course in which you’ve enrolled. And, of course, if you have additional questions, don’t hesitate to email us.
Address Changes
What do I have to do if my address changes?
Billing and Payment
What do I do if I receive a bill from UIC in error?
Campus Services
Do I have access to the UIC Library as a nondegree continuing education student?
How do I receive emergency notifications?
Where can I learn more about the confidentiality of my student record?
Cancellation and Refunds
If I want to cancel my enrollment either before or after the course starts, what do I need to do?
If I cancel my enrollment, will I get a refund?
What should I do if I receive a refund in error?
Are individual class meetings ever cancelled?
Continuing Education Hours
I am taking a course or workshop for continuing education hours; will I receive a certificate?
Grades and Transcripts
I-card, Netid, Blackboard
Can I get a student ID (i-card) as a nondegree continuing education student?
How do I set up a UIC e-mail account?
What do I do if I forget my netid?
My instructor is using Blackboard for my class. How do I get into and use Blackboard?
Textbooks
How and where do I get my textbooks?
Post-Enrollment FAQs
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- What do I do if my address changes?
If your address changes while you are taking a credit course through UIC Online , you must inform both the Office of Admissions and Records and UIC EC . UIC policy requires that all students maintain a current mailing address with the Office of Admissions and Records. Changes in address should be reported immediately either online or by making a request in person at the Office of Admissions and Records, located on the first floor of the Student Services Building, 1200 West Harrison Street. To update your address online, log in to Student Self-Service with your NetID and Password. Once you are logged in, select “Personal Information,” “Addresses and Phones,” then follow the instructions for updating your information. Whether you are taking a credit or noncredit continuing education course, if your address changes, please update your UIC Online profile here on this Web site: when you are logged in, you will see an "Edit Profile" link under your name (top left of this page).You will also have the opportunity to update your UIC Online profile when you enroll in UIC Online courses.
Top of Page - What do I do if I receive a bill from UIC in error?
Nondegree Continuing Education Students: In most cases, our office collects the tuition and fees in advance and then credits your student account. If you have received a bill from UIC on which you believe there is an error, please contact us.
UIC Students: If you believe your assessment is incorrect because of registration in a course offered through UIC Online, please contact us
Top of Page - I am able to get reimbursement from my employer for the cost of my course. How do I get a receipt indicating that I paid for a course?
Prior to the start of the course you will receive an e-mail confirmation that can serve as a receipt. If you need additional information, contact us.
Top of Page - Do I have access to the UIC Library as a nondegree continuing education student?
Nondegree continuing education students may use the library; however, in order to check out books and other materials you will need a student ID (i-card).
Top of Page - How do I receive emergency notifications?
You can receive emergency notifications by signing up for text message alerts, calling the UIC Hotline at (312) 413-9696, or visiting the UIC Emergency page.
Top of Page - Where can I learn more about the confidentiality of my student record?
For more information on the Family Educational Rights and Privacy Act, visit the Confidentiality of Student Records page. If you have any questions, please contact the Office of Admissions and Records.
Top of Page - If I want to cancel my enrollment either before or after the course starts, what do I need to do?
Any request to cancel an enrollment must be made in writing to UIC Online. If you enroll in a credit course and fail to make a written request to cancel your enrollment, you will receive a failing grade in the course that will appear on your formal university transcript. Please note that cancelling your enrollment in a credit course may result in a “W” grade on your university transcript, depending on the date we receive your request. If you wish to cancel your enrollment, please e-mail us a cancellation request from the e-mail address listed in your student profile. UIC Students: Any request to cancel an enrollment must be made in writing to UIC Online. If you enroll in a credit course and fail to make a written request to cancel your enrollment, you will receive a failing grade in the course that will appear on your formal university transcript. Please note that cancelling your enrollment in a credit course may result in a “W” grade on your university transcript, depending on the date we receive your request. Regularly admitted UIC students who wish to cancel their enrollment in a continuing education course should e-mail us a cancellation request from the e-mail address listed in your student profile.
Top of Page - If I cancel my enrollment, will I get a refund?
Nondegree Continuing Education Students: In order to be eligible for a refund, you must make a written request to cancel your enrollment prior to the first class meeting or course-specific refund deadline, whichever is earlier. Only a few courses have a refund deadline; this can be found in the "Comments" section of the individual course information page on the UIC Online website. In all other cases, you will need to cancel your enrollment on or before the first class meeting. If you cancel your enrollment in writing prior to the first class meeting or the course-specific refund deadline, your payment will be returned. No refunds will be issued for any reason after the first day of class or the course-specific refund deadline. If you did not submit payment or you are funded by an outside source no refund will be issued. UIC Students: In order to be eligible for a refund, you must make a written request to cancel your enrollment prior to the first class meeting or course-specific refund deadline, whichever is earlier. Only a few courses have a refund deadline; this can be found in the "Comments" section of the individual course information page on the UIC Online Web site. In all other cases, you will need to cancel your enrollment on or before the first class meeting. If you cancel your enrollment in writing prior to the first class meeting or the course-specific refund deadline, your range tuition and fees may be adjusted. No refunds will be issued for any reason after the first day of class or the course-specific refund deadline. If you did not submit payment or you are funded by an outside source no refund will be issued. Please note that if you receive a refund to which you are not entitled, you should contact us. Students are responsible for returning any refund checks that have been issued in error.
Top of Page - What should I do if I receive a refund in error?
If you receive a refund to which you are not entitled, contact us. Students are responsible for returning any refund checks that have been issued in error.
Top of Page - Are individual class meetings ever cancelled?
UIC rarely cancels a class meeting due to bad weather or instructor emergency. Should this happen, we will notify you as promptly as possible by phone and e-mail. Class closing announcements for UIC are also available by calling the UIC Information Line at (312) 413-9696.
Top of Page - I am taking a course or workshop for continuing education hours; will I receive a certificate?
Generally, if you enroll in a noncredit program or workshop which has been approved for continuing education hours, you will receive a certificate of attendance which will indicate the number of continuing education hours provided. If continuing education hours are offered for a noncredit program or workshop, this information will typically appear in the “Credits” section on the course information page. If you enroll in a course which is offered for academic credit, you will not receive a certificate of attendance. However, you will receive a grade for the course. The university does not mail out grades, but you can view your grade online. If you take a credit course for continuing education hours, you may need to request a transcript and submit it to the appropriate agency, such as the Illinois Department of Financial and Professional Regulation, if you need to provide proof of your continuing education hours.
Top of Page - How do I obtain my grade?
You can view your grades online. You will first need to establish a NetID, if you have not done so already. To view your grades, log in to Student Self-Service with your NetID and password. Once you log in, select “Registration and Records,” “Student Records and Transcripts,” and then “Final Grades.” To view grades from previous semesters, select “Registration and Records,” “Student Records and Transcripts,” and then “View Academic History.” The university does not mail out grade reports. To obtain paper copies of your grades, please see the transcript information.
Top of Page - How can I get a transcript?
One method for requesting transcripts is by going online to Student Self-Service, logging in with your NetID and password, and submitting your request. Student Self-Service is the same system you use to view your grades. Please note that transcripts may not be available for up to two weeks after a term’s final exams have ended. If you order a transcript through Student Self-Service, the charge will be billed to your student account, so be sure to check your account and submit payment in order to avoid late charges. Please note that the university uses electronic billing and does not mail bills. Near the beginning of each month, an e-mail will be sent to your UIC account—or to the account that you have selected to have your UIC e-mail forwarded to—to notify you that your bill, is available. Learn more about paying for transcripts ordered through Student Self-Service. For other options for ordering transcripts, visit the Transcripts page on the UIC Office of Admissions and Records Web-site or contact their office by phone at (312) 996-4350. Please note that if you request transcripts using one of the other options, payment will be due at the time you submit the request
Top of Page - Can I get a student ID (i-card) as a nondegree continuing education student?
Continuing education students who are enrolled in credit courses are eligible to obtain a University Student ID, also known as an i-card. You will need an i-card if you want to get a parking assignment, use campus computer labs, check books out from the library, or if your instructor determines that you will need access to other specific campus services. To get an i-card, bring your valid driver's license, state ID, or passport to one of the Photo ID Offices listed below. You will not be issued an i-card without the proper identification.
Main ID Center (East Campus Photo ID Office)
Location: UC Student Center East (SCE), 750 S. Halsted St. Room 124
Phone Number: (312) 413-5940
Hours: M-F, 8:30 a.m. to 5 p.m.
Satellite ID Center (West Campus Photo ID Office)
Location: UIC Student Center West (SCW), 828 South Wolcott Avenue, Room 241
Phone Number: (312) 413-5944
Hours: M-F, 8:30 a.m.to 4 p.m.Please note that the i-card is the property of the university and must be returned to the Photo ID Office. There is a charge to replace lost or stolen i-cards.Detailed information about i-cards is available on the Photo ID Web site. Note that nondegree continuing education students will need to pay an additional fee for some services listed on the Web site, including the use of the campus recreation centers.If you are unable to go to the Photo ID Office during the above hours, contact us.
Top of Page - How do I activate my NetId?
All continuing education students enrolled in credit courses will need to activate a NetID. Your netid allows you to access certain UIC computer services, such as the online Blackboard Learning System, and online journal resources. You will also use your netid to log in to computers in the Academic Computing and Communications Resource Center labs, and to use ACCC wireless network services.Starting Spring 2017, UIC has moved to a one-login system. Enterprise ID's are no longer needed. After your registration is confirmed, UIC will send you an email that contains your University Identification Number (UIN), activation token, and activation URL. You will follow the instructions in the activation URL to activate your NetID
Top of Page - How do I set up a UIC e-mail account?
Once you activate your netid and set up a password, you will be asked to either set up a UIC e-mail account or to have your e-mail routed to a personal account. Your instructor may communicate with students via UIC e-mail, so if you set up a UIC e-mail account instead of e-mail routing, please be sure to check your UIC account. Note: You may also receive mass e-mails aimed at UIC students. Many of these e-mails, including e-mails about registering for courses and billing, do not apply to nondegree continuing education students. If you are unsure whether the information applies to you, please contact us.If you previously activated your netid but did not set up a UIC e-mail account or e-mail routing, you can still set these up by going to the Create an ACCC Account Web page.
Top of Page - What do I do if I forget my netid? If you forget your netid, you can look it up using the UIC Online Phonebook. If you forget the password for your netid, you can retrieve it online using the ACCC Password Management, or you can go to an ACCC computer lab and a lab consultant will assist you. If you have any questions, contact ACCC client services by phone at (312) 413-0003.
Top of Page - My instructor is using Blackboard for my class. How do I get into and use Blackboard?
To use the Blackboard Learning System, you must first activate your netid. To log in, go to the Blackboard site and enter your netid and the password that you created. If you will be using a UIC e-mail account, it will automatically be linked with your Blackboard account. If you prefer to have e-mails from your instructor sent to personal e-mail account, you can enter this information once you log in to Blackboard. Select “Personal Information>Edit Personal Information” and indicate the e-mail address you wish to use. Please see your instructor if you have any questions about Blackboard.
Top of Page - How and where do I get my textbooks?
If the instructor of your course informs us about required textbooks in advance, we will include that information on the course information page. Otherwise, your instructor will provide textbook information at your first class meeting or will distribute the materials on site. You can order your textbooks online by visiting the UIC Bookstore Web site.
Top of Page
- What do I do if my address changes?