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Fundamentals of Operations Management and Organizational Effectiveness

This course provides a basic overview of nonprofit operations, exploring significant facets of management that are not currently addressed elsewhere in the CNM curriculum: organizational structure and staffing; human resource administration; information technology; and organizational performance management.

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Section 1022
October 27 - November 30, 2022
Course Fee: $550
Instructor: Valerie Leonard
Registration Deadline: Thursday, October 20, 2022 at 11:59 am (CT)
Location: Online
View Course Syllabus

Course Details Heading link

Topics Covered

  • Introduction to nonprofit operations, organizational structures and staffing
  • Human resource administration
  • Aligning information technology with organizational mission
  • Organizational performance management


Course Benefits

  • Recognize how nonprofit organizations are structured and staffed in general, and how operations are staffed according to the size and stage of an organization’s development
  • Recognize the fundamentals of human resource administration
  • Explain the importance of aligning information technology with an organization’s mission and how to utilize mission to guide IT decision-making


Special Features

  • A weekly Resource Center provides carefully tailored readings and other learning resources
  • “Studio” activities provide opportunities for new and experienced practitioners to cultivate practical skills
  • Original case studies and problem-based learning activities
  • In-depth weekly discussions on the real-life challenges and opportunities of operations management
  • Small class size with a maximum of 25 participants



This is an instructor-led course delivered entirely online. It is highly interactive and requires 8-10 hours per week of active participation on discussion boards and completion of assigned projects.

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